Families Together Building Solutions Worker
Division CatholicCharitiesWestMichigan
Location Benton Harbor
Date Posted 10/31/2019
Job Code REQ000033
Questionnaire To apply for this job, you must also complete an online questionnaire.

Job Details

Do you want to work with a supportive, diverse, and talented work family while helping others in your community? Catholic Charities West Michigan is a sincere place with genuine people who care about your success. The Agency serves 11 counties of the Diocese of Grand Rapids, offering a variety of program services in family preservation, behavioral health, child welfare, and community outreach. All programs are designed to help families and individuals succeed.

We offer competitive compensation and benefit packages along with a family friendly environment. Our agency encourages persons of diverse faiths and backgrounds to apply for employment.

Position Summary:

The Families Together Building Solutions Program is a home based, solution focused program assisting families with behaviorally specific goals, enhancing and increasing family functions, enhancing household management skills, enhancing the use of transportation networks, enhancing communication skills and conflict resolution skills, and enhancing the use of community resources. Families have multiple problems and are in need of consistent and ongoing services which will enable them to significantly improve family functions. The Families Together Building Solutions Program will provide a wide range of moderately intensive, solution-focused services to the family. Services take place in the family home. The Families Together Building Solutions Program provides up to 90 days of services, with an extension up to an additional 90 days.

The Families Together Building Solutions Program Worker is under the general supervision of the Families Together Building Solutions Program Supervisor.

Essential Duties and Responsibilities:

  • Adhere to the Solution-Focused, Brief Therapy Treatment Model (SFBT).
  • Drive to the family’s home or at a mutually agreed upon location to provide FTBS services.
  • Maintain an average not less than three (3) hours of face to face contact per family per week, during the period of FTBS intervention, not to exceed a total of 180 days of service.
  • Be available to families 24/7 to accommodate family’s work and school schedule and for crisis intervention if necessary.
  • Maintain caseload up to 8 families at a time.
  • Worker shall carry an average caseload of 24 cases per year.
  • Complete FTBS Core Training and Solution-Focused Training provided by Michigan Department of Health and Human Services (MDHHS) staff as well as Family Preservation Special Topics trainings as available. Complete all trainings as required by the contract or the agency.
  • Attend Case Consultations with MDHHS personnel and other service providers as needed.
  • Assess family’s strengths, needs and current level of functioning.
  • Contact the family face to face within 3 working days of referral.
  • Schedule and participation in an initial case staffing between the referring worker and FTBS Worker in person or by phone within 3 days of the first visit with the family.
  • Provide FTBS services to each family for 90 days with an option to extend service up to an additional 90 days with documented MDHHS approval based in consultation regarding goal progress with family, worker, supervisor and referring worker.
  • Maintain ongoing contact with the referring caseworker at a frequency to address the circumstances of each case. NOTE: All face to face contact are to be sent to the referring worker weekly.
  • With the referring worker and the family develop treatment goals and action steps.
  • In consultation with the family, develop an individualized service plan (ISP) that incorporates goals which are derived from the family’s view of the issue as well as that of the referring worker. Family members meet and sign their family assessment and goals and receive copy of all reports.
  • The ISP shall be sent to the referring worker within 30 days of the first home visit with the family.
  • A progress report will be written every 30 days thereafter, sent to the family and the local MDHHS office.
  • Discuss termination recommendations in person, if possible with the MDHHS referring worker, no later than seven (7) days prior to anticipated closure. The family may be invited to the meeting.
  • A written Termination Report shall be submitted to the MDHHS referring worker no later than 7 days after case closure.
  • A Termination interview shall be conducted with the family to summarize progress made during the FTBS intervention and options for maintain progress.
  • The MDHHS referring staff shall be invited to the Termination Interview
  • Send each family who terminates FTBS services a closure letter within 7 days; summarizing the progress the family has made and reminder that the family will be contacted for follow up interviews at six (6) & 12 months following case closure.
  • Based on goals of the service plan, provide case management and supportive services to the family, coordinating services with other providers.
  • Identify helpful community resources, refer families to appropriate resources and advocate for the provision of those services to families.
  • Work a flexible schedule meeting families when their schedule allows including evenings and weekends.
  • Participate in regular supervision sessions, case reviews, weekly team meetings and other meetings as required.
  • Complete follow-up evaluations at 6 and 12 months from case closure for families served.
  • Meet all contract expectations for number of families served, but not limited to face-to-face weekly requirements per family per week.
  • Complete all necessary documentation in a way that meets the expectations for content and timeliness as required by the contract and the agency.
  • Provide a wide range of family-based services to each family which may include, but shall not be limited to:
  • Building a positive family/worker relationship by utilizing solution-focused interventions, such as complimenting interviewing as intervention, positive reframing and exception finding to engage the family
  • Developing cooperation by:
  • identifying the existing strengths and skills of the family and individual family members.
  • “joining” with the family by emphasizing coping strategies, strengths, skills and validating the family’s members view of their situation.
  • empowering the family in positive solution-oriented goals formation and action steps
  • discuss concerns of the family
  • utilizing elements of the solution-focused model such as: The Five-Question Interviewing Technique Compliments as an intervention technique, Eliciting, exception, Amplifying details, Reinforcing what worked; Starting again (E.A.R.S.).
  • Defining the situation/behaviors through:
  • the view of the family, the referring worker, and the FTBS worker.
  • identifying what the changed behavior will “look like”
  • assist the family members in creating a goals pictures that addresses the situation/behaviors in behaviorally specific terms
  • Collaborative goal setting between the family, FTBS worker and referring worker by establishing SFBT model, behaviorally specific goals that are:
  • achievable with a 90-day time-frame
  • behaviorally specific and measurable
  • Intervening with the family through the use of the Five Question Technique by: utilizing interviewing, recognition of pre-session changes made by the family; utilizing the Miracle Question, Exception Finding, Scaling, and Coping questions.
  • Enhancing and increasing family functions through the use of feedback and tasks:
  • giving recognition for new behaviors utilizing compliments and encouraging self-complimenting techniques
  • enhance family’s ability to handle relapse and setbacks in a positive way utilizing exception finding and scaling
  • enhancing positive changes and strengthening the social network and building links to family and community resources
  • Enhancing and increase appropriate parenting skills and alternatives to physical punishment through solution-focused techniques.
  • Enhancing household management skills through skill-building, solution-finding activities, such as:
  • Budgeting;
  • Exploring household management options/alternatives;
  • Scheduling daily routines;
  • Expanding social supports for family members;
  • Building linkages to community resources
  • Assisting the family in accessing transportation and/or transporting the family when necessary to achieve treatment goals.
  • Enhancing communication skills and conflict resolution skills through teaching.
  • Solution-finding approaches to family conflict;
  • Negotiation rationales and techniques;
  • Family relationship-building activities;
  • Anger management.
  • Enhancing use of community resources and linkages with follow-up services in termination planning with the family when appropriate.
  • Implement Safe Sleep Practices for all infants’ aged less than one year. Ensure that Early On referrals will be made for all families with children less than 3 years of age.
  • Perform other assignments at supervisor’s request.

Employment Qualifications:


  • Bachelor Degree in Social Work; Sociology, Family Ecology, Consumer/Community Services, Family Studies, Family and/Child Development, Guidance/School Counseling/Counseling Psychology or Criminal Justice required.
  • A Master Degree in Social Work is preferred.


  • A minimum of one to three years of field experience with children and families with multiple problems and the overall ability to relate to and engage with the families is preferred.
  • Experience in and knowledge of brief, solution-focused therapy is preferred.
  • An understanding of the MDHHS Family Preservation philosophy and intervention strategies is essential.

Certificates, Licenses, Registrations:

None required.

Supervisory Responsibilities:

This position does not have management or supervisory responsibilities of subordinates.

Other Knowledge, Skills, and Abilities Required:

  • Must have a commitment to and capable of adhering to the Solution-Focused, Brief Therapy Treatment Model.
  • Participation is required in initial and ongoing training provided by MDHHS staff or trainers coordinated by DHHS. Attendance at the 2-day FTBS Core Training and 1-day Family Preservation Solution-Focused (SFBT) training is necessary as soon as possible after date of hire. On-going training as required by program and agency.
  • Experience working with multi-problem children and families and overall ability to engage and relate with multi-problem families.
  • Must have a non-judgmental positive attitude toward families in crisis.
  • Must have an understanding for the Families Together Building Solutions and Family Preservation philosophy and intervention strategies.
  • Must have a commitment to empowering families.
  • Must be able to work in partnership with other team members and/or service providers.
  • Must demonstrate sensitivity and responsiveness to cultural differences present in the agency’s service population.
  • Must have the ability to forge a mutually respectful partnership with individuals and families in which they are helped to gain skills and confidence to address issues and problems.
  • Must demonstrate the knowledge and skills necessary to provide services appropriate to families and children 0-18.
  • Must have the conviction about an individual’s/family’s capacity to change and grow.
  • Must have an acceptance of individual differences.
  • Must have knowledge and skills in the area of substance abuse and co-occurring disorders.
  • Reliable transportation, in good working order, is necessary.
  • Must have valid driver’s license with no restrictions.
  • Must carry bodily injury coverage on personal auto policy of $250,000 per person, $250,000 per occurrence or $500,000 combined coverage.
  • 24/7 availability for on-call and flexible work schedule is necessary
  • Participation is required in initial FTBS and ongoing Family Preservation training provided by DHS Family Preservation staff or DHS coordinated trainers.
  • Must be willing to work irregular hours including evenings, holidays, and weekends.
  • Must submit to Agency approved background checks.

Our Mission

In the spirit of our Catholic tradition, we lead our diverse communities with hope and compassion by offering innovative, collaborative programs. Through our team of highly trained employees, dedicated volunteers and generous community, we deliver the highest quality social services.

Our Vision

Following in the footsteps of Christ, we are the leaders in empowering people to achieve their God given potential by providing help and creating hope.

Our Values

  • Compassion
  • Collaboration
  • Compliance
  • Service to All People
  • Sanctity of All Life